Windows 8.1 Install Stuck and Freezes: How to Solve it

17 Comments

Important updateMicrosoft has finally started rolling the official Windows 8.1 update to users that have already installed Windows 8. So, you need to check the Windows Store to see if the update has become available in your region. I mention that this is the final version, so it shouldn’t have any issues or bugs. The below advices in case your Windows 8.1 install is stuck are still valid, though.

Many Windows users have become “faithful” to this website and landed here when they were searching for a solution to their Windows 8 install being stuck. Now, I’m 100% sure that the same thing is happening with those who are trying to install the preview of Windows 8.1, WHICH, I stress over this once more time, is not the final, nor the stable form.

If you have had the same issue with your Windows 8 installation, then you probably remember how to solve most issues, as there are some basic steps that need to be taken. If not, do read this article once more and if this doesn’t solve your issues, we’ll try and help you further with the indications below. As always, feel free to leave comments and we’ll try to solve together your Windows 8.1 installation issues.

windows 8.1 preview install stucks

How to install Windows 8.1 without it being stuck and frozen

For most of the users, the Windows 8.1 install usually gets stuck and freezes in the following moments:

  • Windows 8.1 install stuck at 10%, 90%, 44%
  • Windows 8.1 install stuck at “getting system ready”
  • Windows 8.1 install stuck at Windows logo
  • Windows 8.1 install stuck at “please wait”
  • Windows 8.1 install stuck at black screen
  • Windows 8.1 install stuck at “getting devices ready”
  • Windows 8.1 install stuck at “setting up a few more things 3%”

Again, there are some basic things you need to do, that we have talked about before, but to refresh your memory, here they are:

  1. Install the final version of Windows 8.1 – yeah, right, you knew this since the very beginning, right? But, then again, if you know this is not a safe install, why did you proceed?
  2. Unplug all external devices – a very, very basic advice that might work for you, as I can assure you that it did work out for me. Unplug everything before the install actually starts. 
  3. Just wait – now, we have to make something clear here: you don’t have to wait for an entire day. Usually, it takes less than 3 hours to do it.
  4. Update your BIOS – sometimes, even your BIOS might play tricks on you. Do update it before installing Windows 8.1

Many users also report that their Windows 8.1 install stops at the boot screen or at the “fish screen”. Also, some have reported that they can’t even press F2 or F12, the power button being the single remaining option. Another commong symptom might be that your hard disk will startblinking on a very slow pace. Some of the forum moderators have suggested the following workaround:

If you are trying to install Windows 8.1 Preview via Windows Store, and the installation stops responding (either at “Pending”, or at 44%), please reattempt the installation after trying each of these troubleshooting steps:

1. At the Start screen, type wsreset and click the Search result. (It should have a Windows Store icon.)
2. Open a Command Prompt (Run as administrator), and type ipconfig /release and hit Enter. Then type ipconfig /renew and hit Enter.
3. Try a different network if you have another network available.
4. Try running the built-in Windows Update Troubleshooter.

Many folks have also reported having issues with installing Windows 8.1 on their Surface tablets, so this might mean it is a Windows Store related issue. What’s even worse, some users have experienced real issues with their Windows Store after performing the above steps, like the Windows Store not opening or crashing.

  • Royal Ronald

    With the official new version of 8.1, I have had Windows 8.1 update hang twice at “Getting devices ready 88%”. This is with all of the devices on my brand-new Samsung all-in-one, disconnected. I have searched the Samsung website to no avail. It seems that Windows 8.1 has yet to solve incompatibilites with hardware. Well back to my Apple. Sigh!

    • http://www.wind8apps.com/ Radu Tyrsina

      Ronald, did you really follow all of the above advices? What about updating your BIOS. But I will be frank here, I still haven’t upgraded to Windows 8.1 myself!

  • Tica

    Mine (x64 Pro) stuck at 3% (updating a few more things). Finally resolved by updating ESET and then the 8.1 installation proceeded uneventfully.

  • Viv

    I was using a proxy server. After disabling that I had no problem.

  • Lyd

    i hate it! I want to remove it but I can’t, there is no restore point for me to go back to the regular windows 8. how do I get rid of this????????

  • Pingback: Tech-Friendly: Uninstalling the Windows 8.1 upgrade – some quick notes | The Rock River Times

  • Wayne Roberts

    I updated to 8.1 last week, and now I can’t burn any cd’s/dvd’s.
    You can see the info burned onto the discs, but no dvd player. pc or laptop will play them.
    I had no problems at all before the update, and can’t find any solutions online.
    Any help would be appreciated.
    Thanks.

  • deekyboy

    had some slight problem with windows8 and scanning but nothing compared to win.8.1–it is horrible-cannot scan at all now and cannot get rid of the headache either

  • Bethany

    can some one please tell me how to remove windows 1.8 with our tacking everything off my computer I hate it and want it off

  • Sandra

    I updated mine today.
    I got a Dell Inspiron desktop computer.

    When I try to start it up, it wont even load. It just shows the Dell logo and a thick empty box with a little blue at the beginning. Now you usually Think it Will come when the blue reaches the other side of the box, but no. It just freezes and I cant do anything. F8 or F12 doesnt work either. What am I gonna do??!

  • Elizabeth Huckeba Walker

    Windows 8.1 shuts down Firefox Browser, which makes it easier for my family with disabilities to use the computer. How do I go back to Windows 8 so I can use Mazola Firefox.

  • Elizabeth Huckeba Walker

    Or better yet why don’t Windows offer these features. Firefox and Google Chrome are the only two Browsers that I know that offer the features that I want and need and I choose Firefox over Google Chrome.

  • Brenster21

    Thank you. I unplugged my extrenals and it started to load.

    • http://www.wind8apps.com/ Radu Tyrsina

      Yes, sometimes it just needs a quick fix like that :)

  • kin

    jos banget boosss. suwun yoo..

  • Pingback: How to Uninstall Windows 8.1 [Update]

  • Pingback: Fixed: Computer Freezes When you Switch to Another Account in Windows 8.1, Windows 10