How to Solve SkyDrive Not Syncing Issues

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A good number of Windows 8 users are being affected by SkyDrive not syncing issues; and some of them have reported the very same issue after updating to Windows 8.1. Read below to find some working fixes and solutions for this problem.
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Many SkyDrive users have complained that Microsoft’s cloud storage has some problems when trying to sync files across multiple devices. Even if Microsoft is upgrading their platform constantly, as we saw with Windows 8.1 and SkyDrive Pro, some problems still have remained unresolved.

While we wait for Microsoft to resolve the issues with SkyDrive syncing, some users have managed to find some solutions to make it work. Even though these will not guarantee that SkyDrive will sync properly, they do deserve a chance, as they have proven to be useful in a number of situations.

Usual SkyDrive synchronization issues

There are lots of SkyDrive users out there that have had problems with their client. I myself had some issues with SkyDrive a while back, where files did not upload on my Android device. While my problem was solved with an Android and SkyDrive update, others haven’t been so lucky.

Some users have reported an issue where a Microsoft Word document won’t sync to SkyDrive after it has been updated. This usually occurs when the user has a document on SkyDrive and modifies it. Upon saving the document, the updated version should sync across all devices that the user is logged on, only it doesn’t.

Other users have reported SkyDrive not syncing any new files that they add to the service. In this scenario, SkyDrive works properly for a period of time and then stops syncing any new files that the user adds.

SkyDrive users have also noted partial synchronization of their data. This type of SkyDrive sync error is usually characterized by  only a fraction of the data being synced or in some cases, where only the folder trees were copied, but the actual content of them.

Here are some of the most common causes of SkyDrive synchronization problems:

  • SkyDrive client is out of date
  • Internet connectivity is poor
  • You have selected “Selective Sync”
  • Windows version out of date/corrupt
  • Names of files and folders in the SkyDrive folder are longer than the supported maximum (256)
  • Files and photos that have wrong timestamps

Possible Fixes for SkyDrive not syncing files

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There are a few simple fixes that you can try out before you seek out specialized support. These first steps will be recommended by any tech support team, and so, it is better to try them out first, as they are simple and will solve the majority of issues:

  • Try closing and reopening SkyDrive
  • Verify your Internet connectivity
  • Reboot your computer
  • Check your firewall to see if it has blocked SkyDrive
  • Uninstall SkyDrive and install the latest version
  • Check to see if you are using Selective Sync
  • Check your client with another account or computer

Also, for those that experience the problem of MS Word documents not updating after they have been modified, there is a way around the SkyDrive not syncing issue. If you encounter this problem, a solution would be to not use the Save feature from Word, but use the File -> Close way. When you close the document, it will prompt you to save your changes. Once you save your changes, the document will sync on SkyDrive.

Sometimes, SkyDrive will experience a drop in download/upload speed, and it might take a long while to sync files across multiple devices. Be sure to leave it a while before you conclude that SkyDrive is not syncing.

For those who have experienced SkyDrive sync problems on Mac OS X or MacBook Air, the solution is pretty much the same. Following the steps from above might just remedy the problem. If the problems persist, then you might want to post your issue on the Microsoft Answers forum, where you can get more specialized help.

Another way to sort out some SkyDrive sync problems on different platforms is to re-link your Microsoft account to your SkyDrive.  This issue has been reported by Windows 8 users who had synchronization problems after Windows 8 updates. For this, you will need to access the SkyDrive WEB interface and follow these simple steps:

  • In the navigation pane in SkyDrive, click your Computer
  • Disconnect
  • Run your SkyDrive App
  • Get Started
  • Enter your login information and click Sign In
  • Click Next and choose Use this location.
  • Done

For other SkyDrive Pro errors, like sharing from your folder to other websites, check out this video, where the problem and fixes are explained pretty good.

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If you are using SkyDrive to share files between multiple computers, you might encounter a sync problem if you share the actual SkyDrive folder from your computer. In this situation, each computer will sync with the WEB client, but it will not sync files with the other connected computers. As it turns out, there is a simple fix for this problem. Here’s what you have to do:

  • Disconnect each computer from SkyDrive
  • Open the WEB client for SkyDrive
  • Check to see if all the computers are disconnected
  • For each computer, remove the Share option from the SkyDrive folder
  • Log in to SkyDrive on all computers and the problem should be solved

SkyDrive Pro has had a few sync problems in the past, and users reported that documents would not sync between the WEB client and the computer client. If this should happen to you, then there is a fix for the issue, where SkyDrive Pro will re-download all the files and therefore, have the folder up to date. If you want to try this fix out, you will need to delete the SkyDrive Pro folder and the Upload Center file cache. These can be found by following this path: C:\Users\[YOURUSERNAME]\AppData\Local\Microsoft\Office\15.0\OfficeFileCache

Note: Replace YOURUSERNAME with the user you are logged on and in the version folder, change with your version of Office.

Additional information about SkyDrive not syncing can be found on the Microsoft SkyDrive FAQ page or, if your problem still persists, you can head on to the Microsoft Answers forum and open a thread with your problem.